Refund Policy

Transparent and equitable refund terms for your assurance

Overview

At OpenInformationHub, we comprehend that situations may evolve, and our aim is to offer reasonable and clear guidelines for refunds. This document provides the circumstances in which refunds are granted for our yacht rental services.

It is important to review these terms attentively before making a reservation. By securing a yacht reservation with OpenInformationHub, you are confirming your acceptance of the refund terms outlined here.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding service charges

Processing Time: 5-7 business days

Processing Fee: €50 for transactions via credit card

Conditions: Requests need to be submitted in written form through email or over the phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the yacht charter

Processing Time: 7-10 business days

Processing Fee: €25 will be subtracted from the refunded amount

Conditions: A legitimate reason is necessary; admin costs will be incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exception: Exceptions for urgent circumstances may be reviewed

Alternative: Voucher for a future charter could be offered at the discretion of the management

Conditions: Supporting documents are required to prove emergency cases

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our primary concern. Should our licensed captain determine that weather conditions are unsafe for charter services, we provide a range of flexible alternatives:

  • Full Refund: A complete refund is available if rebooking is not an option
  • Reschedule: Transfer your charter to an alternative date without incurring extra charges
  • Charter Credit: Obtain a credit that remains valid for one year from the initial charter date

Weather Assessment Process

Our process for evaluating weather includes:

  • Evaluating wind speed and direction
  • Assessing wave heights and ocean conditions
  • Forecasting visibility and precipitation levels
  • Monitoring Coast Guard bulletins and alerts
  • Conducting a safety assessment by our professional captain

Decision Timeline: Decisions regarding weather-related cancellations are confirmed at least 4 hours before the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

We recognize that sudden medical emergencies can arise. Instances that may be eligible for special refund consideration include:

  • Unexpected illness or injury necessitating hospital care
  • Passing of a family member
  • Urgent military service or recall
  • Summons for jury service or a legal subpoena
  • Natural catastrophes impacting travel

Documentation Requirements

For processing refunds due to emergencies, the following proofs are required:

  • Hospital documentation or a medical note
  • Death notification, if relevant
  • Confirmation of military orders
  • Legal summons or notice for jury service
  • Emergency travel advisories or declarations

Processing: Refunds for emergencies are managed within 3-5 working days upon submission of the necessary documents.

Operational Cancellations

Mechanical Issues

Should the assigned boat experience irreparable mechanical faults:

  • Alternative Vessel: Efforts will be made to provide a similar replacement
  • Full Refund: Granted when no adequate substitute is found
  • Partial Refund: Offered when the substitute vessel has a different price
  • Compensation: Additional recompense may be considered for the inconvenience caused

Crew Unavailability

In the uncommon event that a certified crew is not available:

  • A replacement crew will be sought if feasible
  • A complete refund if the charter is unable to proceed
  • An option to reschedule without extra charges

Refund Processing

Payment Method

Refunds will be returned via the payment method originally used for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

€50 charge for cancellations before 72 hours

Bank Transfer Processing

€25 cost for refunding via bank transfer

International Processing

Extra charges may be imposed on international refunds

Charter Credits

When Credits Are Offered

Charter credits might be available instead of refunds under certain situations:

  • Last-minute cancellations (under 24 hours)
  • Cancellations due to weather conditions
  • Voluntary changes in booking dates
  • Unexpected operational hurdles

Credit Terms

  • Validity: Usable for 12 months from the date of issuance
  • Transferability: Credits cannot be transferred to other individuals
  • Value: Reflects the entire value of the charter without deductions for processing
  • Usage: Applicable to any available charter options
  • Expiration: Credits expire after 12 months with no possibility of extension

Partial Service Refunds

Service Interruptions

In the event that your rental is disrupted or cut short due to factors under our control:

  • Partial refund reflecting the unused portion
  • A voucher for a future rental with the same value
  • Additional complimentary services or enhancements

Guest-Related Interruptions

Should a rental be concluded prematurely due to actions of the guests or breaches of safety:

  • Non-refundable for the remaining time
  • Complete payment is still expected
  • Extra fees may be incurred

Dispute Resolution

In case of disagreement with a refund determination, you can:

  • Ask for a reconsideration by our overseeing team
  • Submit further documents or proof
  • Request intervention from consumer advocacy groups
  • Explore legal avenues as per the law

How to Request a Refund

Step 1: Reach Out

Initiate your request for refund through:

Step 2: Provide Details

Your refund claim should comprise of:

  • Reservation confirmation code
  • Details of the rental, including date and time
  • Cancellation grounds
  • Any supporting documents (where relevant)
  • How you would prefer your refund to be handled

Step 3: Review and Execution

We will confirm receipt of your request within one business day, assess it according to our guidelines, communicate a verdict within two business days, and if approved, execute the refund within our declared time periods.

Important Notes

  • All requests for refunds must be in written format
  • Refunds are issued in € regardless of the currency initially used for payment
  • Purchasing travel insurance is highly advised
  • This refund procedure can be amended given a notice period of 30 days
  • Refunds may be subject to the relevant taxes and legislations

Contact Information

For inquires about refunds or to progress with a refund request:

Refunds Department
OpenInformationHub Marine Services Ltd.
Marina Point
Palma de Mallorca 07015
Spain

Phone: +34 971 40 00 11
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 29, 2025

We endeavour to ensure our refund policy is just and straightforward. Prior to booking, we urge you to familiarize yourself with these conditions and do not hesitate to reach out with any questions.